Some customer stories say everything in a few words. That is exactly what happened when new customer Derrell shared his recent experience with First Service Plumbing, Heating, & AC.
“Mr. Mason was very thorough with the inspection and how to fix the problem. Very polite, very courteous, great technician for First Service.” – Derrell
Meeting a New Customer with a Cooling Problem
This was a first visit for Derrell, and we felt honored to be chosen. As our internal team shared, “This is a new customer for First Service!” For a long-established, full-service plumbing, heating, and air conditioning company, every new relationship matters.
Derrell called for an AC inspection after noticing comfort issues in a room. First Service Plumbing, Heating, & AC sent technician Mr. Mason to check the system. From the moment he arrived, he focused on clear communication, careful testing, and respectful service in the home.
Thorough AC Inspection, Clear Answers
During the inspection, Mr. Mason traced the problem to the controller. Instead of rushing, he walked through what he saw, what it meant, and how to address it. That level of detail showed in Derrell’s words about how clearly Mr. Mason explained “how to fix the problem.”
After diagnosing the broken controller, we provided a quote for replacement. Derrell approved the work right away, which allowed us to move forward with a plan to restore comfort once the needed parts arrived.
Keeping the Room Comfortable While Parts Arrive
Waiting on parts can test anyone’s patience, especially in the middle of a warm day. To keep the affected room cooling in the meantime, Mr. Mason made a temporary adjustment to the damper. That interim step helped direct more conditioned air where it was needed while the permanent fix waited on delivery.
For our team, this kind of thoughtful, stopgap solution reflects what we aim to bring to every call: practical options, clear explanations, and respect for the customer’s comfort and time.
Why Respect and Courtesy Matter
Derrell’s focus on “very polite, very courteous” service means a lot to us. Licensed, insured, and available around the clock, First Service Plumbing, Heating, & AC builds its reputation on both technical skill and how we treat people in their homes.
Contact First Service Plumbing, Heating, & AC at (432) 302-5712 today to schedule your AC inspection and experience courteous, thorough service from a long-established team.